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Team Lead, Collections
Location:
Anjou
Description:
Requisition ID: 199318 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be. Leads and oversees a team within the Collections department of Scotia Dealer Advantage in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. What you will be doing. Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Plans, organizes and directs the activities of the Collections Advisors to ensure adherence to optimal delinquency ratios and loan loss levels by: monitoring timely and constructive collection activity conducted by telephone, letter, text message, e-mail, or other appropriate means; ensuring effective and efficient use of the automated call distribution and outbound predictive dialer systems; determining an equitable distribution of advisor workloads that is consistent with levels of expertise to yield optimal collection and follow-up. Assists with the review and analysis of a broad range of reporting information on delinquent lending portfolios by: working closely with other Team Leads and the department Managers to constantly interpret outbound and inbound calling queues, ensuring an adequate number of advisors are assigned to each account stream and making necessary adjustments to maximize efficiency; reviewing daily, weekly and monthly department performance & operations reports and provide adequate operations strategizing or proper performance management and support; recommending appropriate changes to policies and procedures that will assist in maximizing the recovery of delinquent accounts. Assists with the control of the business objectives of the department ensuring operational effectiveness by: recommending appropriate changes to workflows that will provide efficient. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
May 18 on ListedBuy
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More About this Listing: Team Lead, Collections
Team Lead, Collections is a Accounting & Finance Collections Specialist Job at Scotiabank located in United States. Find other listings like Team Lead, Collections by searching Oodle for Accounting & Finance Collections Specialist Jobs.
Team Lead, Collections is a Accounting & Finance Collections Specialist Job at Scotiabank located in United States. Find other listings like Team Lead, Collections by searching Oodle for Accounting & Finance Collections Specialist Jobs.