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Technical Support Analyst
Location:
Little Rock, AR
Description:
A company is looking for a Technical Support Delivery Analyst. Key Responsibilities: Handle a queue of Workday VNDLY cases, prioritizing issues based on severity and customer impact Solve complex problems, both functional & technical, lead change, implement solutions, and handle time critical issues Contribute to the Knowledge Centered Service by creating Knowledge Articles Required Qualifications: 2+ years providing Technical/Customer Support for Enterprise SaaS software support, preferably with an HCM, ERP or VMS Software Previous experience managing incoming case queue(s) Previous supporting or implementing VMS solutions is a huge plus Understanding of ERP web service integrations that use SOAP, WSDL, XML is a huge plus Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
Company:
Virtualvocations
Posted:
May 17 on TopUSAJobs
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More About this Listing: Technical Support Analyst
Technical Support Analyst is a Business Opportunities Technical Support Job at Virtualvocations located in Little Rock AR. Find other listings like Technical Support Analyst by searching Oodle for Business Opportunities Technical Support Jobs.
Technical Support Analyst is a Business Opportunities Technical Support Job at Virtualvocations located in Little Rock AR. Find other listings like Technical Support Analyst by searching Oodle for Business Opportunities Technical Support Jobs.